How to Get the Most out of Your Level Instrumentation and Controls Service Visit: Before the Visit     

Before the Visit

 

We have mentioned it already, but do be sure to call and discuss the problem that you having with an experienced service engineer prior to arranging a visit.  You don’t want to be spending extra money on a service visit, when it is a problem that can be dealt with over the phone or remotely.

 

Be very clear as to what equipment needs servicing and what area of the plant this instrumentation is located in.  When the service engineer knows this information, they will know in advance what spares and equipment they need to bring with them.  It also gives them the opportunity to bring a whole new unit if the problem with the instrument is unserviceable.

 

The device(s) model and serial number are best to have on hand.  Also, ensure that the instrument and process are fully available for the visit to gain access to the device, check calibration and possibly run through the process (e.g. fill and empty the vessel) to recreate any issues at critical points that may occur. Also having vessel dimensions, product data and verified process conditions (temperatures, pressures etc) will also help with a speedy resolution.

 

If the service engineer does not have any of this information in advance, wrong assumptions can be made and they may input the wrong data into a device or not have the right parts, thus another service visit will have to be arranged.

 

If gathering any information or getting product identification is a struggle, you should be able to call in your area sales engineer or call the service department who can advise on the options/best way forward to getting the best out of the service department.

 

You can contact the VEGA service department direct on 01444 250866 during working hours, or we do have a 24 hour service line, which is 0049 1805 858550, or you can also send the details of the service query via our contact form.

Alternatively you might want to consider VEGA’s customer expertise training, as this way you are likely to be able to rectify many of these types of situations yourself, without the need of a service visit. 

Have you read Part 1 of How to Get the Most out of Your Level Instrumentation and Controls Service Visit?

 

 

Still to come, more tips that apply…

During the Service Visit

After the Service Visit

 

This entry was posted on Wednesday, August 20th, 2008 at 9:33 am and is filed under Customer Expertise, Level Measurement, VEGA Service, VEGA Training. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.