How to Get the Most out of Your Level Instrumentation and Controls Service Visit: During the Visit     

During the Visit

 

Don’t laugh at this one, because you would be surprised at the amount of people who fall foul of this one.  When you arrange a site visit is to try to make sure you are there!

 

It happens all the time that the contact person has taken a day off and no one else really has the full details as to what the problem is, so the visit takes longer.

 

One way to avoid this situation, which of course many do already, is to keep someone else fully briefed as to what the problem and communication is, as this communication ensures that if you were called away for an emergency, that the service visit could proceed as planned with no complications or hold ups.

 

It is also essential for a dedicated contact person to be there, as in many cases a service engineer will make recommendations as to how to prevent such a problem occurring again, which might involve training or maintenance advice, that could potentially eliminate reoccurring problems or future visits. 

 

Finally, being present at the end of the visit means that you can have a meeting to review what has been done.  It is likely that you have spent time and money on the visit, so it is inevitable that you would want to know the actions, remedies and advice referred to above.  This review can also confirm that the instrumentation and control issue has been corrected.

 

Remember, you can contact the VEGA service department direct on 01444 250866 during working hours, or we do have a 24 hour service line, which is 0049 1805 858550, or you can also send the details of the service query via our contact form.

Alternatively you might want to consider VEGA’s customer expertise training, as this way you are likely to be able to rectify many of these types of situations yourself, without the need of a service visit. 

Have you read Parts one and two of this series?  If not click on the links below

How to Get the Most out of Your Level Instrumentation and Controls Service Visit Part 1

How to Get the Most out of Your Level Instrumentation and Controls Service Visit: Before the visit

 

Don’t miss tommorrow’s concluding part of this series

How to Get the Most out of Your Level Instrumentation and Controls Service Visit: After the visit

 

This entry was posted on Thursday, August 21st, 2008 at 2:50 pm and is filed under Customer Expertise, Level Measurement, VEGA Service, VEGA Training. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.